Remote+
This case study for my Google UX Design Professional Certificate features creating an app to help communities ensure all residents have access to a doctor.
Project Overview
Project Brief
For this aging society, more and more people has chronic and needs to go to a doctor regularly, but some of them lives alone far from the hospital. In rural areas, more than 60% of patients gave up treatment because of the long distance
Remote + is design to help communities ensure all residents have access to a doctor quickly, which combine telemedicine services, appointment service and personal health information.
Goals
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Easy access to doctor for residents in remote areas
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Remote patient monitoring
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Interactive medicine
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Medication management
User Research
I conducted user interviews, and created empathy maps to understand the users I’m designing for, their thoughts, wants, believes and needs. The primary interviewers are the elders and the patients who have chronic and needs to go to a doctor regularly. And our target users are those who have difficulties in going to doctor during Covid-19 epidemic or live alone far from the hospital.
Insight: It’s difficult to make a professional video.
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Find the near-by hospital : Easily find the near-by hospital and search the out patient department.
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Remote diagnosis and treatment services: Have a quick access to remote diagnose.
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Health information for medical institutions: Has a record function when user have video call to note what doctor said.
Competitive Audit
Based on competitor analysis, I compared the functions, features and UI flow in each product, that enhance me to build up the whole picture of my product.
User Story
Amy is an 70-year-old retired teacher who is living alone in a suburban district, she needs a remote doctor service, because she has chronic and needs to go to a doctor regularly, but she lives far from the hospital.
Dr. Walson is a doctor with 20 years experience who wants to create the remote service for his patients. Because he wants to reduce the chance of getting the Covid-19 epidemic.
Persona
Fictional user whose goals and characteristics represent the needs of larger group of users. This will help identify patterns and behaviors in users that might point to a common pain point that a group of user experience. Build based on research and data collected.
Design
Flow Daigram
Usability test findings:
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Easily key-in the words with voice function.
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Find the out-patient department in a second.
Usability test findings:
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Have a quick access to calendar when making an appointment quickly.
Usability test findings:
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Record the diagnosis history and save it to the device directly.
Takeaways
This project makes me really thinks about how to meet the user needs. I learned the importance of usability studies and gathering feedback to refine the mockup. These insight direct action and help me as a designer improve the product. We should always make the user front and center of the product. Always remember that we are not the user, that's why we need to continuously learn from them to produce inclusive design.